FAQ

SHIPPING AND DELIVERY

Domestic Delivery

- Shipping within Malaysia is FREE.

- Estimated delivery time will take 2-3 working days, and 3-5 working days to East Malaysia.

- Kindly take note to expect delays within festive periods, public holidays and on sales promotion period.

International Shipping

Currently, we do not ship overseas yet. But we are in the midst of getting our brand to as many countries as possible. Do please email us at myaliciasophia@gmail.com if you are interested in our brand, or if you have any inquiries. We would be delighted to assist you.

 

RETURN & EXCHANGES

- Kindly take note that any sale and value buy items are non exchangeable or refundable.

- For any other purchases, you have 7 days from the date you receive your items, to return it for a different colour or size (this only applies to items that are in the same price range or more).

- Please allow us a grace period of 14 days to have your items sent back to you. This applies once we have receive the items back to our warehouse (or once we have received the price difference, in case of any exchange).

- Kindly ensure all items returned are clean, not worn and with all tags and packaging intact. Shoes must also be in their original shoe boxes.

- As any other man made items, faulty items are to be expected and can be return for a new one. However, any items that are non-faulty, but are no longer in a condition to be resale (i.e damaged or worn), will not be entertained and items would be sent back to you.

 

SIZING GUIDELINE

- Please keep in mind that different materials are used in producing our shoes, therefore will contribute to slight differences in shoe sizing.

- Any additional sizing information will be mentioned in each of our shoe descriptions, so do please take note and refer to the sizing guideline below, as we aim to assist you in getting the right size.

 

 

CUSTOMER CARE

For inquiries do please contact us here. We would love to hear from you.

Email: myaliciasophia@gmail.com

Mobile :- +6018 408 4388 Monday to Friday, 11am to 5pm (except for public holidays).